- You will have to log in to your www.devotionalyatra.com account to cancel.
- You can cancel your order until it is marked ‘Ready to ship’.
- Your order amount will be refunded after the cancellation request is processed.
- All refunds will be credited to your Bank Account.
Time taken to process cancellation request
- It will take us 24 hours to process your cancellation request and initiate a refund. We will inform you via email.
- In case of any refund delay after we have processed your cancellation, please get in touch with our customer support.
How to cancel your order online
- Log in to your www.devotionalyatra.com account.
- Click on My Account and choose My Orders from the Tab menu.
- Click on the view order button. It shows the order details, and click on the corresponding Cancel order button.
How to make a refund request for delivered product
- If you want a refund, email customer support at firstname.lastname@example.org within 24 hours of delivery.
You can make a refund request if:
- Wrong product is delivered to you
- Product gets damaged during transit
- Product quantity delivered differs from quantity ordered
- Replacement product cannot be provided on request
- Cancellation occurs before the product is marked ‘Ready to ship’
You cannot make a refund request if:
- Allotted time frame for requesting return elapses
- Any product part goes missing after delivery
- Defect/damage in product is covered under warranty of manufacturer
- Product is damaged due to misuse
- There is no photographic evidence of the damage or wrong delivery
Things to remember before making a refund request
- Ensure the product is unused and in original condition
- Include invoice, price tags, original packing, and freebies when returning the product
- Include images of the product
Time taken to process refund request
- Pickup of your original product will take place within 48 hours from the day you make a refund request.
- Refund will take place within 7 business days after your original product has been picked up from the delivery address.
- For your cancelled order, refund will happen after the cancellation request is processed.